One of my favorite things about blogging is the opportunities to see and do things I would never be able to otherwise. I’ve met so many wonderful people and seen some pretty cool things in just a few years of blogging and am very thankful for all of it.
As as YesVideo blogger, I was given the opportunity to visit the company headquarters in San Jose, California. It’s been over a decade since I was last in California, since it’s a long trip from across the country in North Carolina. And since I was flying over an almost completely frozen and snowed-in country, I was excited about enjoying some warm California sun.
As it turned out, three of the invited bloggers ended up stranded in Texas, so I was lucky to be flying over the snow and not stuck in it!
Once we arrived, we started our fun weekend with YesVideo. Between the amazing meals and fun activities, we were able to get to know some of the awesome YesVideo employees and to learn about what YesVideo is all about.
We were able to tour the YesVideo headquarters and see in person how the process works.
From the second that a package arrives at YesVideo on their own specially dedicated UPS delivery trucks, everything is monitored and tracked. Every second that your treasured possessions are at YesVideo, they’re treated with respect and care.
Even as the packages are brought into the facility, they’re all scanned and checked against the packages loaded onto the trucks. And as each one is brought into YesVideo, an individual tracking bar code is attached that will track the video the entire time it’s there.
While the videos go through the facility, every step of the video transfer process and every single work station is being monitored and recorded by security cameras. Look at all of the cameras in just this one work area:
I know that before I shipped my first order with YesVideo, I was concerned about sending our family home videos away. It was so reassuring to know how much care goes into keeping those videos safe and I was impressed when I got to see the process in person.
It was interesting to see the technology used to transfer the videos from different forms of media. YesVideo transfers everything from VHS tape videos to your grandparents’ old reel tapes and everything in between.
They even build their own high-tech equipment with older parts. So these old-looking projectors are actually just housing for cutting-edge video equipment. Very cool!
Another great thing about YesVideo – they handle their customer care in-house. If you call about your order, you will talk to someone who actually works at the company, is familiar with the entire process and who will be happy to help you. It’s truly important to them that their customers really are satisfied (unlike other companies who play a message telling you they appreciate you while they transfer your call to “Bob” in Mumbai).
This is one way that they show how much their customer satisfaction means to them. They show off the employee compliments made by customers and reward the employees with special events.
All in all, the YesVideo trip to San Jose was wonderful. It was interesting to see the entire process and confirm how secure and professional everything was. The employees were all so nice and clearly loved working there, which says a lot about the company.
But I will admit that my favorite part of the trip might just be the game of Laser Tag that we all played. Just call me “The Hurt” from now on. 😉
A HUGE thanks to Michael, Sharleen, Eber and the other awesome YesVideo folks who rolled out the red carpet and made us all feel so welcome! It was a wonderful experience and I’m thrilled to have been invited.
This is part of a compensated campaign as a YesVideo Storyteller. All opinions are my own.